Terms and Conditions

1. Identification and acceptance

The agenda.do platform (hereinafter «agenda.do», «we» or «the platform») is provided by Pavanello & Jacomel, Lda, a company incorporated under Portuguese law with corporate tax identification number NIF/NIPC: 519391705 and registered office at Rua 25 de Abril, Lote 1, 1º esquerdo, 2955-123 Pinhal Novo, Palmela, Setúbal, Portugal (hereinafter the «Provider»). Contact: contacto@agenda.do.

These Terms and Conditions govern access to and use of agenda.do, available at agenda.do. By creating an account, making a booking or using any feature of the platform, the user declares that they have read, understood and accepted these Terms, as well as the Privacy Policy and the Cookie Policy, which form an integral part hereof. If you do not agree, you must not use the platform.

2. Definitions

• «Platform» or «Service»: the agenda.do website, each professional's public booking page and the appointment-management dashboard.
• «Professional»: the individual or legal entity that subscribes to agenda.do to publish a booking page and manage appointments (the paying customer of the Service).
• «Team»: the staff members that the Professional adds to their account.
• «Customer»: the person who makes or requests an appointment with a Professional through the platform.
• «Booking»: a request for an appointment for a beauty or wellness service with a Professional.

3. Purpose of the service

agenda.do provides a technological tool that connects Customers with beauty and wellness Professionals and allows the Professional to create a booking page, publish their services and manage appointments online.

agenda.do is a technological intermediary. It does not provide beauty or wellness services and is not a party to the service contract, which is entered into directly and exclusively between the Customer and the Professional. agenda.do does not charge any commission on bookings.

4. Account, eligibility and security

Use of the platform requires the creation of an account and is intended for persons over 18 years of age. The user undertakes to provide truthful, current and complete information and to keep it up to date.

The user is responsible for keeping their credentials confidential and for all activity carried out on their account. You must notify us immediately at suporte@agenda.do in the event of unauthorised use.

5. agenda.do's role in bookings

A booking made through the platform constitutes a request for an appointment with the chosen Professional. Confirmation, performance, price, cancellation and rescheduling of the service are governed by the conditions defined by each Professional, which may vary.

agenda.do does not guarantee the availability, quality, suitability or legality of the Professionals' services, nor the accuracy of the information they publish. Any questions, complaints or disputes relating to the service provided must be addressed to the Professional.

6. Professional's obligations

• Ensure the truthfulness and currency of the information published (services, prices, hours, location, images and team data).
• Honour confirmed bookings and promptly inform the Customer of any change or cancellation.
• Comply with all legal, tax and regulatory obligations applicable to their activity, including issuing invoices to their Customers.
• Process their Customers' personal data in accordance with data protection legislation, acting as the controller of that data (see section 15).
• Not publish false, misleading, offensive or discriminatory content, or content that infringes the rights of third parties.

7. Customer's obligations

The Customer undertakes to provide correct contact details when making a booking and to attend confirmed appointments or to cancel them with the notice defined by the Professional. Repeated no-shows may be recorded by the Professional.

8. Payments for services booked through the platform

We recommend that no advance payments be requested or made for services booked through the platform.

The professional should not ask the customer for any advance payment, and the customer should not make any payment before being at the place of service.

Where applicable, payment should be made directly to the professional at the time of the appointment, in accordance with the conditions agreed between the parties.

The platform is not responsible for advance payments made between customers and professionals, nor for any losses, disputes, breaches or other damages arising from such payments.

9. Plans, prices and payments

The Professional's access to the platform's features depends on a subscription plan. The plans and prices in force are shown on the Pricing page. The prices advertised do not include taxes: the applicable tax is calculated and added at the time of payment, at the rate in force in the Professional's country. Where the customer is a business registered for VAT in another European Union Member State and supplies a valid VAT identification number, the reverse charge applies and no tax is charged by agenda.do.

Payments are processed securely by Stripe. agenda.do does not store payment card data. Subscriptions renew automatically at the end of each period, at the amount then in force, until they are cancelled.

We may change plan prices; changes will be communicated with reasonable notice and apply from the following billing cycle. Subscription management, plan changes and cancellation are carried out through the billing portal available in the Professional's account.

10. Message credits

Plans include a balance of message credits per billing period. Each automatic message sent to the end client by SMS or WhatsApp consumes one credit. Messages sent by email do not consume credits.

The credits included in a plan renew at the start of each period and do not roll over to the next one. Additional credits may be purchased as one-off packs, which are consumed only once the period balance is exhausted and expire four months after purchase. Unused credits, whether included or purchased, are neither refundable nor convertible into money.

Running out of credits does not suspend the booking service. The public page continues to accept bookings, and every booking continues to be recorded in the Professional's calendar; only the automatic sending of messages on the credit-consuming channels stops, until renewal or until additional credits are purchased.

11. Client-facing communication channels

Automatic messages to the end client may be sent by email, SMS or WhatsApp. The Basic and Standard plans include one channel at a time, chosen by the Professional and changeable at any moment; the Premium and Custom plans allow all three channels to be used simultaneously. The Basic plan does not include the WhatsApp channel.

A new account is created with automatic SMS messages enabled. The Professional may disable them or switch channel at any time from their account.

12. Trial period

We may offer a free 30-day trial period, with no card required, applicable to the Basic plan and limited to one use per account and per email address. To prevent abuse, we retain the email address of accounts that have already used the trial period, even after the account is deleted (see Privacy Policy). Once the trial period ends without a paid subscription, access to the paid features is suspended.

13. Professional use of the platform

The Platform is intended exclusively for professionals and entities that use it in the course of their commercial, business or professional activity.

By creating an account and subscribing to a plan, the User declares that they act for purposes related to their professional activity and not in the capacity of a consumer.

Consequently, unless a mandatory legal provision states otherwise, the right of withdrawal provided for consumers in Decree-Law no. 24/2014 of 14 February does not apply to the contracting of the Platform’s services.

14. Suspension and termination

The Professional may cancel the subscription at any time; access is maintained until the end of the period already paid for. agenda.do may suspend or close accounts in the event of non-payment, breach of these Terms, abusive use or by legal requirement. The account may be deleted by the user from the account settings.

15. Data protection

The processing of personal data is governed by the Privacy Policy. With regard to Customers' data, agenda.do and the Professional act as independent controllers: agenda.do to operate the platform and the Professional to manage their relationship with the Customer. Each party is responsible for complying with its own data protection obligations.

An exception applies to the automatic messages sent to the Client (confirmation, change, cancellation and reminder): for that specific processing the Professional acts as controller and agenda.do as processor, sending them on the Professional's behalf and on their instructions. An objection or erasure request concerning those messages should be addressed to the Professional.

16. Acceptable use

It is prohibited to use the platform for unlawful purposes, to upload content that infringes the rights of third parties, to attempt to improperly access accounts or systems, to circumvent technical limits or to compromise the security and normal operation of the service. agenda.do may remove content and suspend accounts that breach these rules.

17. Reporting irregularities

Users are encouraged to report to the platform any situations, behaviour or activities they consider suspicious or potentially irregular, including attempted fraud, misuse of the platform or other potentially unlawful practices.

Wherever possible, the report should include the relevant information and available elements that allow the platform to analyse the reported situation.

The platform will analyse the situations reported and take the measures it considers appropriate, in accordance with these Terms and Conditions and applicable law, including, where necessary, suspending or limiting accounts and notifying the competent authorities.

18. Content and reviews

The content uploaded by the Professional (logo, images, texts) remains their property; by publishing it, they grant agenda.do a non-exclusive and limited licence to display it on their public page and in search results. The Professional warrants that they hold the necessary rights to that content.

Reviews submitted by Customers must be truthful and respectful. Reviews are subject to moderation by the Professional before being made public. agenda.do may remove content that is manifestly false, offensive or unlawful.

19. Availability and limitation of liability

The platform is provided «as is» and «as available». We make reasonable efforts to ensure its operation, but we do not guarantee the absence of interruptions or errors.

To the maximum extent permitted by law, agenda.do is not liable for the services provided by the Professionals or for indirect damages. agenda.do's total liability towards the Professional is limited to the amount paid by the latter in the 12 months preceding the event giving rise to the liability. Nothing in these Terms excludes the rights that the law mandatorily grants to consumers.

20. Changes to the Terms

agenda.do may update these Terms to reflect changes in the service or in legislation. Material changes will be communicated with reasonable notice. Continued use after the changes take effect implies their acceptance.

21. Applicable law, consumer disputes and jurisdiction

These Terms are governed by Portuguese law. In the event of a consumer dispute, the consumer may resort to an alternative consumer dispute resolution (ADR) entity and to the European Online Dispute Resolution (ODR) platform, available at ec.europa.eu/consumers/odr. Without prejudice to recourse to the courts and to the consumer's mandatory rights, the courts of the district of agenda.do's registered office have jurisdiction.

22. Contact

For any question about these Terms, contact us at contacto@agenda.do.